We strive to deliver products that are functional, aesthetically pleasing, and durable. We offer a full guarantee on our products. If for any reason you are not satisfied, simply return products for refund or exchange within 21 days of your receipt of the products.
However, due to safety and Federal Regulations, bedding products are NOT returnable. This includes FUTONS and PILLOWS.
On products which are returnable–we will refund the price of the merchandise, or apply it to another product. But please call us first so we can help you decide what your best options are. We offer this service with no processing fee. The only risk to you is that you will not be refunded the freight charges and you will need to pay for shipping of any products back to us.
If you wish to replace the returned product with something else, you will also need to pay the shipping costs for that.
1) Item (s) must be returned in new condition.
2) Item (s) must be returned within 21 days of receipt.
3) Item (s) returned that are found to be “not in new condition” will be subject to a re-stocking fee.
Directions for Returns:
1) Secure product in a box and include a copy of your invoice and the reason for the return. State whether you would like an exchange or refund. Be sure to include a credit card number, if needed.
2) Address box to Carolina Morning Designs, Returns Dept., 8110 Highway 80 South, Burnsville, NC 28714.
3) We will promptly either send a check or refund your credit card, depending on what you would like.