Carolina Morning Designs, Inc. - Policies, Terms, and Conditions
Shipping PoliciesWe ship primarily by UPS. Some small packages are shipped by the US Postal Service. If you would like your package shipped through the US Postal Service please let us know. There may be an extra shipping charge due to rate differences.
Transit TimeWe ship most orders within 2-3 business days with the exception of futons which may take a bit longer (4-5 business days). Regular UPS ground shipping to California takes five business days in transit. The closer you live to North Carolina, the sooner your package will arrive. Please let us know if you need it sooner than that. Expedited delivery, such as Overnight, 2 day, or 3 day delivery, is possible for an extra fee.
Shipping prices for continental U.S. are calculated with the following formula: $5.00 base fee plus 11% of the total price of the merchandise. For example, for an order of $100 it would figure as follows: $100 x .11 = $11.00 + $5.00 base = $16.00 total shipping and handling charges. This formula is automatically added to your order as you are checking out, so you can see the final total.
SHIPPING OUTSIDE THE LOWER 48 UNITED STATES:
Shipping prices to foreign countries, Alaska and Hawaii are
not reflected on our shopping cart. Although the standard shipping
formula will show up, just ignore it. You will receive an email with
the actual shipping charges, which you will have to approve before we
ship your order.
We respect your privacy and do not sell or trade your information. We also do not send you annoying offers to buy this or that. We have earned the trust of thousands of satisfied customers over out 29 year history. We do send you an information based e-newsletter that is easy to unsubscribe from. If you wish to not receive that, simply tell us on the comment section of the checkout form. Our shopping cart is secure and meets strict e-commerce standards. You can verify this when the "http://" changes to "https://" when you start the checkout process.
We strive to deliver products which are functional, aesthetically pleasing, and durable. We offer a full guarantee on our products. If for any reason you are not satisfied, simply return products for refund or exchange.
However, due to safety and Federal Regulations, bedding products are NOT returnable. This includes FUTONS and PILLOWS.
On products which are returnable--we will refund the price of the merchandise. But please call us first so we can help you decide what your best options are. We offer this service with no processing fee. The only risk to the customer is that you will not be refunded the freight charges and you will need to pay for shipping of any products back to us.
If you wish to replace the returned product with something else, you will also need to pay the shipping costs of that.
1) Item (s) must be in new condition.
2) Item (s) must be returned within 21 days of receipt.
Directions for Returns:
1) Secure product in a box and include a copy of your invoice and the reason for the return. State whether you would like an exchange or refund. Be sure to include a credit card number, if needed.
2) Address box to Carolina Morning Designs, Returns Dept., 8110 Highway 80 South, Burnsville, NC 28714.
3) We will promptly either send a check or refund you credit card, depending on what you would like. Everything that we offer is guaranteed against defects. We will replace or repair a defective product at any time. Contact us in this case.